Refund policy

RETURN AND REFUND POLICY

1. Overview

At Diversco Services, your satisfaction is our priority. We sell quality used books and want you to feel confident in every purchase. If you are not fully satisfied, we are here to help.

2. Return Eligibility

You have 30 days from the date of delivery to request a return. To be eligible for a return, the following conditions must be met:

  • The item must be in the same condition as received
  • The item must be the original product purchased from Diversco Services
  • You must provide proof of purchase (order confirmation or receipt)

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following are not eligible for return:

  • Items returned after the 30-day window
  • Items damaged due to misuse, mishandling, or circumstances beyond our control after delivery
  • Items marked as final sale at the time of purchase

4. How to Initiate a Return

To start a return, please contact us within 30 days of receiving your order:

Please include your order details, the item you wish to return, and the reason for the return. Our team will respond with instructions on how to proceed.

5. Return Shipping

  • If the return is due to our error (wrong item shipped, item significantly not as described), we will cover the return shipping cost.
  • If the return is for any other reason, the buyer is responsible for return shipping costs.
  • We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5 to 10 business days.
  • Original shipping charges, if any, are non-refundable unless the return is due to our error.
  • If you have not received your refund after 10 business days, please check with your bank or payment provider, then contact us if the issue persists.

7. Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please return the original item for a refund and place a new order.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will work with you promptly to resolve the issue at no additional cost to you.

9. Shipping Information

  • Standard Shipping: Free on all orders
  • Estimated Delivery: 3 to 8 Business Days

10. Contact Us

For any questions or concerns regarding returns and refunds, please reach out to us:

Diversco Services 1859 Dacusville Hwy, Easley, SC 29640, United States Email: hamidbencheikhbero@gmail.com Phone: +1 657 876 2624