Shipping policy
SHIPPING POLICY
1. Overview
At Diversco Services, we are committed to delivering your used books in a timely and reliable manner. Please read our shipping policy carefully to understand how we process and ship your orders.
2. Shipping Destination
We currently ship to addresses within the United States only, including all 50 states. We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations at this time.
3. Shipping Cost
Shipping is completely free on all orders. There are no hidden fees or minimum order requirements to qualify for free shipping.
4. Processing Time
- Orders are typically processed within 1 to 2 business days of payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next available business day.
- You will receive a confirmation email once your order has been shipped.
5. Estimated Delivery Time
- Standard Shipping: 3 to 8 business days from the date of shipment.
- Delivery times are estimates and may vary depending on your location, carrier workload, weather conditions, or other factors beyond our control.
- Business days are Monday through Friday, excluding federal holidays.
6. Order Tracking
Once your order has been shipped, we will do our best to provide you with tracking information so you can monitor the status of your delivery. If you have not received tracking details within 3 business days of your order confirmation, please contact us at hamidbencheikhbero@gmail.com.
7. Shipping Carriers
We work with trusted shipping carriers to deliver your orders. The carrier used for your shipment will depend on your location and the size of your order. We reserve the right to select the most appropriate carrier at our discretion.
8. Incorrect Shipping Address
It is the buyer's responsibility to provide a complete and accurate shipping address at the time of purchase. Diversco Services is not responsible for orders delayed or undelivered due to incorrect or incomplete address information. If you realize you have entered an incorrect address, please contact us immediately at hamidbencheikhbero@gmail.com. We will do our best to make corrections before the order is shipped, but we cannot guarantee changes once an order has been dispatched.
9. Lost or Stolen Packages
- If your tracking information shows that your package has been delivered but you have not received it, please first check around your delivery area and with neighbors or building management.
- If the package cannot be located, contact us within 7 days of the marked delivery date and we will work with the carrier to investigate the issue.
- Diversco Services is not responsible for packages confirmed as delivered by the carrier but reported as missing. However, we will make every reasonable effort to assist you in resolving the situation.
10. Damaged Items in Transit
If your order arrives damaged, please contact us within 7 days of delivery at hamidbencheikhbero@gmail.com with a description of the damage. We will work with you promptly to find an appropriate resolution, which may include a replacement or refund where applicable.
11. Shipping Delays
While we strive to meet all estimated delivery windows, we cannot guarantee delivery dates. Delays may occur due to high carrier volume, severe weather, natural disasters, or other circumstances outside our control. Diversco Services is not liable for any losses or inconveniences caused by shipping delays.
12. Contact Us
For any shipping-related questions or concerns, please do not hesitate to reach out:
Diversco Services 1859 Dacusville Hwy, Easley, SC 29640, United States Email: hamidbencheikhbero@gmail.com Phone: +1 657 876 2624